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Contact Information:

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Mailing Address:
Custom Solutions
125 Buckskin Lane
Streamwood, IL  60107

You can also learn more about our company and our products by visiting our home page: www.customsolutions.us

 

Frequently Asked Questions:
 
bulletI need to have a 5 minute typing test. Does your web site provide this?
bulletWhat do your certificates look like?
bulletMy potential employer requires information that is not included on your certificate. What can I do?
bulletI finished a final test but do not see a way to view or print my certificate.  What do I need to do?  Do I need to take all 3 final tests?
bulletWhat is the difference between this web site and your TypingTraining.com web site?
bullet I'm an employer who needs to test the typing speed of job candidates.  Can I use your site for this?
bulletHow are the scores (words-per-minute and accuracy) calculated?
bulletWhen I try to print the typing certificate, the edges are cut-off.  How do I fix this?
bulletCan I remove the headers and footers that my web browser puts on the page when I print my certificate?
bulletHow can I receive a refund under your money-back guarantee?

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I need to have a 5 minute typing test.  Does your web site provide this?

Yes!  When starting a test, just choose the option to take a timed test for 5 minutes.
 

What do your certificates look like?

Click here to see some sample certificates.
 

My potential employer requires information that is not included on your certificate.  What can I do?

The site also includes a detailed test report which has information (such as the test length and error count) not included on the certificate.  To see this report, log into your account and click on the "View / Print Detailed Test Report" link.  Feel free to present this report along with your typing certificate to an employer or other interested persons.
 

I finished a final test but do not see a way to view or print my certificate.  What do I need to do?  Do I need to take all 3 final tests?

The web site requires that all 3 final tests be taken.  When these are finished, you then choose the best score to appear on your certificate.  You can quickly get through the remaining final tests by only typing 2 or 3 words of the text and then clicking on the "Done" button.  This will result in a test result with very low accuracy.  However, you can simply avoid choosing this test result when the web site asks you which score to put onto your certificate.
 

What is the difference between this web site and your TypingTraining.com web site?

For individuals, our TypingTraining.com web site is the best choice if you want to improve your typing speed.  If you are already experienced at typing, this web site is the best choice for measuring and proving your speed.  TypingTraining.com will also measure your speed, but does not provide typing certificates.

For companies and schools who are conducting typing training, we recommend that you visit our TypingTraining.com web site.
 

I'm an employer who needs to test the typing speed of job candidates or employees.  Can I use your site for this?

If you require your job candidates to obtain and present their own certification, you can refer them to this web site, where they can create their own accounts and send the results to you.

If your company is paying for typing certification for employees or job candidates, you can create accounts for each employee or candidate.  To allow your company to create employee or job candidate accounts, our site maintains separate records for the test taker and payer.

If you are testing large numbers of candidates and/or need advanced reporting and administration features, take a look at our TypingTraining.com web site.
 

How are the scores (words-per-minute and accuracy) calculated?

For the gross words-per-minute (WPM), we use the standard formula.  The number of characters typed is divided by 5 to get the number of words.  (5 is the average length of a word, including the space between.)  This is divided by the exercise time to get the words per minute.

The percentage accuracy is based on the number of correct words typed.  The number of correct words is divided by the number of total words, then multiplied by 100.  Making multiple mistakes in a single word only counts as a single mistake.

The adjusted words-per-minute is simply the gross words-per-minute multiplied by the percentage accuracy.  For example, if your gross WPM is 61 and your accuracy is 98%, then your adjusted words-per-minute is 60 (61 x .98 = 59.78, rounded up).
 

When I try to print the typing certificate, the edges are cut-off.  How do I fix this?

First, make sure your page setup is set to the right orientation.  Some certificates print in the standard portrait mode, and others print in landscape mode, in which the page is rotated.  In Internet Explorer or Firefox, choose the "Page Setup" command from your browser's "File" menu. (You may need to press the Alt key on your keyboard to see the File menu.)  In Google Chrome, you will find the portrait/landscape setting under the "Print" command.

If your orientation is correct, then you probably need to reduce your page margins.  This can also be done using the "Page Setup" or "Print" commands.
 

Can I remove the headers and footers that my web browser puts on the page when I print my certificate?

Yes!  In Internet Explorer or Firefox, choose the "Page Setup" command from the "File" menu, and adjust the Header and Footer options.  You may need to press the Alt key on your keyboard to see the File menu.

In Google Chrome, you can remove the headers and footers from the "Print" options.
 

How can I receive a refund under your money-back guarantee?

We can offer a refund if you have not yet completed the testing process and received your certificate.  For example, we will unconditionally refund your money if you have an older computer that is not compatible with our site, or if your circumstances change and you no longer need the typing certificate.

To request a refund, send an email to , making sure to include your account username, along with the reason you need the refund.  If you paid online by credit card, we will issue a refund of your credit card charge.  If you paid by mail, we will mail a refund check to you.

 
Want to improve your typing speed?  Take a look at our partner site: TypingTraining.com
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